We are actually kind of backwards on management. We believe you, our valued customers, are really the boss. We believe OUR NUMBER ONE JOB IS SERVING YOU.
We SERVE YOU directly with our FRONT LINE TEAM. These are the people who you directly come in contact with. Our dispatchers SERVE YOU by answering our phones promptly professionally, and courteously. Our technicians SERVE YOU by repairing or installing your systems.
Next is our LINE BACKERS. These people you don't often see. They are the ones who SERVE our front line team. They order materials, do the books, organize work loads, and oversee others to insure you the kind of SERVICE you deserve.
Finally is our TOP MANAGEMENT. This group SERVES all other employees by organizing, enabling, teaching, encouraging them to SERVE YOU. We actually learned this principal from the son of a very famous KING. This Prince once said, ".... Whoever
wants to be first must be your slave--- just as the Son of Man did not come to be served, but to serve...."
We want to be first, (the first one you call) and we believe that you will give us that privilege if we SERVE YOU.
Weber Refrigeration Heating and Air Conditioning